Refund Policy

1. What you are buying

The product is digital: a pack of tokens that pay for training sessions in the service. There is no physical item, no shipping and no delivery cost.

Once payment is confirmed, tokens are credited to your account automatically within seconds, and a confirmation is also sent by email. Purchased tokens do not expire.

2. Refund window

You can request a refund within 14 days of the payment date.

We refund the amount corresponding to unused tokens. Tokens you have already spent are not refunded — those sessions took place.

3. How to request one

Email office@salescommander.ai from the address your account is registered to, and state the payment date. That is all we need — you do not have to give a reason.

If the request comes from a different address, we will ask you to confirm the account is yours: otherwise refunding someone else's purchase would be far too easy.

4. How and when we refund

We refund to the original payment method, in the original currency, no later than 14 days after we accept the request. How quickly it lands is then up to your bank.

Unused tokens are removed from the account together with the refund, in proportion to the amount returned. If part of the payment is refunded, exactly that share of tokens is deducted.

We charge no refund fee.

5. Payment went through but no tokens appeared

That is a failure, not a refund case, and it is fixed faster: email office@salescommander.ai and we will check the payment and credit the tokens as a priority. If we cannot credit them, we refund in full.

6. When a refund is not available

• more than 14 days have passed since the payment date;
• every token in the pack has been spent;
• access was terminated for a breach of the Terms — unspent tokens are not compensated in that case.

7. Contact

Sales Commander LLC · office@salescommander.ai.

If this policy changes, we update this page and the date above. Purchases already made are covered by the policy in force on the payment date.